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Channel Shift Camp

June 11, 2015

This is an unconference style event that has been a very successful means of bringing the debate around digital, technology and innovation in the public sector. It is a free event involving the discussion of issues relating to the following subjects:

  • Digital Inclusion
  • What Services NOT to Shift
  • The Business Case for Channel Shift
  • User Centred Design & The Customer Journey
  • Web Chat
  • Social Media
  • Business Process Mapping/Re-engineering
  • Mobile Customer Service
  • Getting the most from the Web Presence
  • Leveraging Systems Integration
  • Culture Change
  • Customer Insight
  • Incentivising/Gamification of Channel Shift
  • Getting the most out of your CRM
  • Cloud Solutions
  • Self Service

Click here for more information and to book on.


June 11, 2015


Orange Box
Halifax, HX1 1AF
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Registered Charity Number 1107013
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