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Customer Service for All

April 20, 2015 @ 6:00 pm - 8:00 pm

Are you meeting the expectations of visitors with additional access needs?

Are you complying with your legal duty within the Equality Act 2010?

Do you wish to increase sales and turnover by 20% in a market growing 5% year on year?

Disabled visitors spend more, stay longer and contribute £12.4bn to England’s tourist economy.

Visits Unlimited are a leading national provider of training in the field of accessible tourism. They share years of experience understanding the needs of disabled customers and offer a unique insight into the visitor experience and service expectations.

This course is vital for management and staff working across the tourism industry and for all businesses in providing an improved and inclusive service to all customers.

Places are £45 per delegate. To book a place email: sharon@visitsunlimited.org.uk.

For further information go to: www.visitsunlimited.org.uk/training-programmes/.

Registration and refreshments: 5.30pm

Details

Date:
April 20, 2015
Time:
6:00 pm - 8:00 pm

Venue

The Shay Stadium
Shaw Hill
Halifax, HX1 2YS
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Registered Charity Number 1107013
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