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Get into Customer Service – With HSBC and The Prince’s Trust

February 18, 2015

The Prince’s Trust is now recruiting for its new Get into Customer Service programme run in partnership with HSBC.

Get into Customer Service aims to give young people, who are work ready but do not have vocational skills, a mixture of practical training and qualifications, that will allow them to move into employment, education or training.

The 4 week programme is available to 16 – 25 year olds, living in Leeds, Bradford, Halifax, Huddersfield, Skipton, Selby and the surrounding area who are not in employment, education or training.

Over the four-week programme, young people will have the opportunity to:

  • Learn about customer service within the banking industry
  • Gain experience in customer service and a range of areas while on work experience in HSBC branches or offices
  • Improve their teamwork and communication skills and boost their confidence
  • Improve their interview skills and CV
  • Get support in applying for positions available at HSBC
  • Receive six months’ support after the programme to help them find a job

All materials for the course and lunch will be covered for the full four weeks.


Course Information

Training venue in Leeds city centre (exact locations TBC).

Placements will be in Leeds and Bradford and a number of surrounding areas including Selby, Huddersfield, Halifax and Skipton.

Taster Day: Wednesday 18th February 2015

Programme Dates: Monday 2nd March – Friday 27th March 2015

If you are referring a young person with any current or previous offences, it is mandatory that a referral form is filled in (preferably by their Offending Manager with as much information as possible) and returned to Lillian.Bergman@princes-trust.org.uk no later than Monday 9th of February (Email Lillian for a referral form).

As the work experience on this programme will be in the branches all young people will also have to complete the DBS and credit checks that this working environment requires. They will be given additional support if needed to do this.

If you have any queries or to check a young person’s eligibility, contact Lillian.Bergman@princes-trust.org.uk.

To make a referral you can call Lillian on 07506 692165 or email kumran.hussain@princes-trust.org.uk  to check a young person’s suitability. They will get in touch with the young people and arrange for them to attend an information session and check they are able to meet the vetting requirements, prior to the Taster Day.


February 18, 2015
Registered Charity Number 1107013
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