Support for frontline workers

The Samaritans have partnered with Shout, Mind, Hospice UK and The Royal Foundation to launch ‘Our Frontline’, a round-the-clock, 1:1 support service for health, care, emergency and key workers.

As well as the Our Frontline service, there are now a number of virtual mental health and wellbeing support services that are available for frontline staff:

  • Our Frontline offers round-the-clock one-to-one support, along with a collection of resources, tips and ideas chosen to support your mental health. Text ‘frontline’ to 85258 for a text conversation or call 116 123 for a phone conversation with the Samaritans – all in confidence, with a trained volunteer, at any time.
  • Shout is part of the Our Frontline resources above – this is a free text messaging support service. Staff can send a message with ‘frontline’ to 85258 to start a conversation. This is a place to go if you are struggling to cope and need help.
  • COVID Calm Clinics – free short daily stress management clinics available on Zoom. Easy to access, quick mindfulness stress-busters and confidential discussion.
  • Frontline19 – frontline staff directly affected by COVID-19 and in need of support can access this service for free. It’s quick, easy and absolutely free of charge.
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